How can we help?

To join a tenant as a Collector, you need an invite code from your Financer. After installing Byaheroo, sign in, select the Collector role, and enter the invite code on the join screen. Invite codes are valid for 7 days from when they were created. If your code has expired, ask your Financer to generate a new one from the Collectors screen.

If you signed in with email and password, tap "Forgot Password?" on the login screen and enter your email address. You'll receive a password reset link within a few minutes — check your spam folder if it doesn't arrive.

If you signed in with Google, your password is managed by your Google account. Visit myaccount.google.com to update it.

First, check your internet connection — payments require an active connection to sync to Firestore. Pull down to refresh the loan list and check if the payment appears.

If the payment is still missing, check your device's date and time settings (incorrect time can cause sync issues). If the problem persists, contact our support team with the customer name, loan ID, and the date and amount of the payment. Do not record the payment a second time until we confirm it was lost.

As a Financer, go to the Collectors tab in the app. Tap the Invite Collector button (or the share icon) to generate a unique invite code. Share the code with your collector via SMS or any messaging app.

Each code is single-use and expires after 7 days. You can generate new codes at any time. Once the collector joins, they will appear in your Collectors list.

KYC verification is completed during onboarding as a 3-step process. Once submitted, KYC documents are reviewed and locked to prevent fraud.

If you need to update your information after submission (e.g., a new government ID), please email our support team with your full name, registered email, and the updated documents. We will review and update your profile within 2–3 business days.